Frequently asked questions

Only you, people you add to your family profile with the right permissions, and doctors you share records with for a limited time. Every view is logged and you can see who accessed your records under Sharing & access.

Go to Account ? Privacy & consent. You can export your records (including a FHIR file) or request deletion. Some records, such as prescriptions and invoices, must be kept for a legally required period.

Two-step verification protects your health data if your password is ever exposed. Providers and staff must use it; for patients it is optional but recommended.

Join from Appointments a few minutes before your time slot. The call runs in your browser — no app needed. Calls are never recorded unless both you and the doctor agree.

Yes, from the appointment page. Canceling more than 24 hours before the visit gives a full refund; later cancellations follow the doctor’s policy shown when booking.

No. In an emergency call 911 first. For a mental health crisis, call or text 988. The SOS button also alerts our coordination team and your emergency contacts.

Each test shows its preparation before you book. Many tests need 10–12 hours of fasting (water is fine). Your booking confirmation repeats the instructions.

Prescription-only medicines need a valid prescription — either an OmniCare e-prescription or one your doctor sends to the pharmacy. A pharmacist checks it before your order is packed.

A verified delivery partner. They see your delivery address and order reference only — never the medicine names. You confirm delivery with a 4-digit code.

Only a generic description such as “OmniCare Order #AB12-CD”. We never send medicine, test or therapy details to payment providers. You can request an itemized receipt for HSA/FSA or insurance reimbursement.